Collection Services FAQs

No! Tax Max is the tax preparer and assumes all tax liability for the tax returns processed through Tax Max
No. Once the collection company emails the customer the tax max link all information is collected through the tax max website for processing. When the refund becomes available the collection company is notified via the tax max website.
Yes. With the combination of our web-based program and training, you will have your best tax season yet!
Upon bank approval, (which is not based on credit) a customer can receive 25%, 50% or 75% of their refund within hours. Once the IRS releases the refund, the remaining funds will be released minus the refund advance.
No. The refund advance is based upon bank approval. Tax Max has no authority in the approval process and is not affiliated with the partnering bank. The refund advance program is subject to change at any time and is expected to be available until the end of February.


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